Cerise does not take custom orders for the moment. Thank you for your understanding!
Welcome to our shop!
"Cerise" is a way to create handmade toys with natural and noble textiles like silk, linen, cotton, wool.
We create poetics and sweet dolls, to play, dream, imagine or for the pleasure of eyes!
We hope you spent a nice time in the shop !
You can pay with paypal, you don't have to have a Paypal account to make your payment!
If you need some help, you can go there:
All applicable duties, fees and taxes are the responsibility of the buyer. Please check with your country's customs office if you need information before you purchase. In case you refuse your custom fees , we do not accept any refund .
With Canada Post, we rarely can have a tracking number for reasonable price except for Canada and United states. For other countries please contact us if you want one ( additional charges will be applied).
Cerise is not responsable for any delay in transit with the post, we ship items within 3-5 open days (except for custom orders) we choose the best option according to the shipping address. We can not give you an exact delivery date, it depends on customs as well as the postal service in each country.
**Please note that during the Christmas holidays, the delivery may be longer, to get your package on time, order as soon as possible.**
Cerise is not responsable for possible lost packages after shipping.
If you would like expedited shipping please contact us before you buy so that we can adjust the shipping cost accordingly.
We want you to be happy, if you have any conserns, please contact us .
For international shipping please leave your phone number with your adress when you purchase (Post Canada duty policies).
But please contact me if you have any problems with your order.
No refund or exchange. If there is any specific problem for which we can do something about, you can contact us directly via Etsy.
You can make a custom order. You just have to contact us
directly on etsy and write a description, pictures of anything that can help us to create your doll.
We do not accept personalized orders at any time, very busy times do not allow us, thank you for your understanding.
No refund or change will be accepted after the payment.
CHANGES ON DOLLS:
If you want us to create a different outfit for a doll that already exist on etsy, it will become a custom order. Depending on the size of the change, we prefer to make a new one to order.